Terms, Privacy, Shipping, Return & Refund Policy – The Owltlet

Effective Date: 01-04-2025

Welcome to The Owltlet. By accessing our website (www.theowltlet.com) and placing an order, you agree to the following terms, policies, and conditions.

This page outlines our complete policies regarding privacy, returns, shipping, payments, and usage.

1. About Us

The Owltlet is a custom gifting brand offering:

  • Badges
  • Fridge Magnets
  • Keychains
  • Custom Mugs
  • T-shirt Printing
  • Stickers & Greeting Cards

All products are made-to-order and personalized as per customer requirements.

2. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect:

  • Name, phone number, email address
  • Shipping and billing address
  • Order details and customization inputs
  • Device and browsing data (via cookies)

How We Use Information:

  • To process orders and deliver products
  • To provide customer support
  • To improve our website and services
  • To run advertising campaigns (Google Ads, Meta Ads)

Cookies & Ads:

We use tools such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) Pixel

These help us:

  • Show relevant ads
  • Analyze traffic
  • Improve performance

👉 We DO NOT collect or use sensitive personal data, including:

  • Religion
  • Sexual orientation
  • Political beliefs
  • Health data
  • Caste or ethnicity

We fully comply with Google Ads Personalized Advertising Policies.

Data Protection:

We do not sell your data.
We only share it with trusted partners for:

  • Payment processing
  • Shipping
  • Analytics

3. Product & Customization Policy

All products are custom-made based on customer input.

Customers are responsible for:

  • Correct spelling
  • Correct images/design uploads
  • Final approval before order confirmation

4. Pricing & Payments

  • All prices are listed in INR (₹)
  • Payments are processed securely via trusted payment gateways
  • We do not store your card or payment details

5. Order Cancellation Policy

  • Orders can be cancelled within 2 hours of placing the order
  • Once production starts, cancellation is not possible

6. Shipping Policy

Processing Time:

  • Orders are processed within 1–3 business days

Delivery Time:

  • Standard delivery: 3–7 business days (depending on location)

Shipping Charges:

  • Calculated at checkout or may be free on selected orders

Delays:

Delivery may be affected due to:

  • Courier delays
  • Weather or unforeseen issues

7. Return, Refund & Replacement Policy

No Return on Customized Products:

Since all products are personalized, they are non-returnable and non-refundable

Replacement Available If:

  • Wrong product delivered
  • Damaged item received
  • Printing or manufacturing defect

Conditions:

  • Report within 48 hours of delivery
  • Provide photo/video proof
  • Product must be unused

We will:
✔ Replace the product free of cost
✔ Or provide resolution if replacement is not possible

No Replacement If:

  • Customer provided incorrect details
  • Minor color variation
  • Change of mind

8. Refund Policy

Refunds are only applicable if:

  • Order is cancelled within allowed time
  • Replacement is not possible

Refunds will be processed within 5–7 working days

9. Intellectual Property

All designs, content, logos, and materials on this website are owned by The Owltlet.

Unauthorized use, copying, or reproduction is strictly prohibited.

10. User Responsibilities

By using our website, you agree:

  • Not to misuse the website
  • Not to upload offensive, illegal, or copyrighted content
  • To provide accurate information

11. Limitation of Liability

The Owltlet is not responsible for:

  • Delays caused by courier services
  • Errors in customer-provided customization
  • Indirect or incidental damages

12. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their content or privacy practices.

13. Policy Updates

We may update this policy at any time without prior notice.
Changes will be posted on this page.

14. Contact Information

📞 Phone: +91 8482888504 / +91 9142959650
📧 Email: hello@theowltlet.com
🌐 Website: www.theowltlet.com

💡 By using our website and placing an order, you agree to all the terms and policies mentioned above.